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Patient Complaints

Landmark Medical Center is dedicated to providing the highest level of patient care and safety. Our patient admission packet contains information about the hospital's Patient Complaint Policy.

Patient-related complaints should be reported to the nursing supervisor or to a member of the hospital's management staff or contact our Patient Experience Coordinator at 401-769-4100 x3616.

How do you file a concern/complaint with The Joint Commission?

The preferred method for submitting a concern is through their online submission form as it allows for more direct, timely receipt and review of your concerns.

• Online: Submit a new patient safety event or concern at:

https://apps.jointcommission.org/QMSInternet/IncidentEntry.aspx

• Online: Submit an update to your incident (You must have your incident number)

• Mail:
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181