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Visitor Information

For Your Comfort & Convenience

What Not to Bring to the Hospital

Jewelry, money and other valuable personal belongings are best left at home. Valuables brought to the hospital should be deposited in the hospital vault or given to a responsible family member for safekeeping.

Mail & Flowers

Hospital volunteers deliver mail to patients Monday through Friday. The hospital will forward all mail after the patient has been discharged. Flowers are delivered Monday through Saturday. If you send flowers after the patient has been discharged, the flowers will be returned to the florist, who will contact you about delivery.

Meals

The hospital cafeteria, located on the ground floor, is open to the public from 7 a.m. - 10:45 a.m. and 11:30 a.m. – 6:45 p.m daily.

Valet Parking

Complimentary valet parking is available Monday through Friday, 7:30 a.m. – 4:00 p.m. at the main entrance for all patients and visitors. Visitor lots are located at the Cass Avenue entrance. Please park in the designated areas. Handicapped parking is available at the Emergency Department entrance and the area adjacent to the hospital's main entrance.

Visiting Hours

*Effective 2/22/2021 Landmark Medical Center will be implementing Level 1 visitation policy per RI DOH due to the steadily declining cases of COVID-19.

We encourage loved ones to visit patients and we make every effort to provide a safe and comfortable environment for our patients and visitors. While receiving care, patients have the right to decide who may or may not visit, and those visitors are allowed without regard to race, color, national origin, language, religion, gender identity, sexual orientation, physical or mental disability, or socioeconomic status.

Our staff and caregivers understand the important role that visitors and support persons play and every effort is made to ensure that our patients’ support person is embraced as a valued member of the care team.

Visiting Policy Hours

  • Visits at LMC are limited to healthy adults for a total of four hours per day per patient from 2-6 pm. For in-patient units, visitation will be granted to two healthy adult visitors, per patient at a time. Visitors may switch off during visitation hours.
  • For the Mental Health Unit at LMC, visitation hours are limited to two healthy adults for a total of two hours (two 1-hour blocks) per day per patient between 1-2 pm & 7-8 pm. Visitors will not be allowed to switch off during visit times.
  • Visitor Screening Entrances - Visitors for current inpatients should enter through our Main Entrance. Our Emergency Entrance is open 24/7 to ED patient visitors only.
  • To safeguard the comfort of all our patients, visitors are asked to talk quietly and leave promptly when visiting hours have ended.
  • Visitors will participate in a screening process prior to visiting which may include temperature checks. Those who fail or refuse the screening process will not be permitted into the hospital.
  • Upon arrival to the hospital, healthy adult visitors will check in with Security/ Screeners at the front desk where they will receive education on proper hand-washing techniques and hospital personal protective equipment (PPE) protocol; and the ED, if accompanying an ED patient.
  • Visitors are required to wear appropriate (as recommended by the RIDOH and the Centers for Disease Control and Prevention) personal protective equipment (PPE) (i.e. procedure mask) while in the facility. Visitors who fail to agree to wear a mask and other PPE (when required) must leave the facility.
  • The visitor should remain in the patient’s room and will leave the room during aerosol-generating procedures.

Restricted Areas - No visitors allowed.

  • COVID 19 positive or suspected patient rooms.
  • Visitor restriction remains in place in the Oncology/ Infusion areas at the Cancer Center.

Visitor Criteria

  • Visitor must be free from COVID-19 symptoms.
  • Visitor must not have had contact with COVID-19 positive person in last 14 days
  • All visitors must be over the age of 18.
  • Individuals age 70 years or older, or individuals with underlying health conditions are not encouraged to be support persons at this time due to increased risk of COVID-19 infection in this population.

    Surgical Services/ Procedural areas

    • Patient and accompanying person will present to screening station in the main lobby, be screened, and must apply a mask while in the facility.
    • The patient and accompanying person will go to designated procedural area after being registered. Once initial intake process is completed, the accompanying person must leave the area, either wait in main lobby (if space allows) or wait in the car, and return to facility after a call from procedural area staff.
    • Preferably, the accompanying person “dropping off” the patient will be the same person who “picks up” the patient. If the person is the same, and they maintain the screening sticker in place, they do not need to get screened when returning to facility, but do need to see screener to notify they are here to pick up patient prior to proceeding to procedural area.

    Birthing Unit

    • Laboring mothers are allowed a single birthing adult partner, and a doula, who should remain in the patient’s room as much as possible (limit in-hospital trips outside the room) and will leave the room during aerosol-generating procedures. This individual is not subject to the four-hour limit.
    • Post-birth visitation is limited one adult person other than birthing partner and must meet all the other criteria.
    • Outpatient obstetric patients may have one support adult person during pre-and post-delivery testing (i.e. ultrasounds, outpatient fetal monitoring, hearing screenings).
    • Birthing unit tours will resume for two healthy adults only, the expectant mother and an accompanying adult person.

    Mental Health Unit

    • Follow inpatient visitation guidelines above.
    • Social distancing must be maintained in this common space environment, therefore, it cannot exceed 7 visitors on the unit at one specific time, and visitors cannot switch off.

    Emergency Department

    • One person may be present to accompany the individual receiving treatment.
    • If the patient is to be admitted and the accompanying person will remain with patient, temperature, symptom and contact screening must be done prior to transport into inpatient unit.

    Pediatrics

    • The caregivers should be parents or legal guardians and must be in good health and cannot change during the patient’s ED stay.